Cancellation Policy
We understand that plans can change. Appointments may be cancelled or rescheduled without charge with at least 48 hours’ notice. However, with less notice, our nurses have already been scheduled and their time committed to your appointment.
Cancellation Charges
Appointments cancelled or rescheduled with less than 48 hours’ notice, as well as missed appointments, will be charged the full appointment fee. The payment method on file may be charged or an invoice issued.
An appointment is considered missed if we are unable to provide care at the scheduled time for reasons including, but not limited to, absence, lack of access, or late arrival. For clinic appointments, arriving more than 15 minutes late is considered a missed appointment.
How to Cancel
To cancel or reschedule, please call 250-986-3668 and speak with staff or leave a voicemail. The time of cancellation is based on when the voicemail is received.
Exceptions
If emergency circumstances prevent timely notice, please contact us as soon as possible. Requests for exceptions will be reviewed in good faith on a case-by-case basis.