Cancellation Policy

Appointments are reserved specifically for you. We understand that plans can change and do our best to be flexible, including allowing changes up to 48 hours before the appointment. Within that time, however, it is usually not possible to reassign the appointment on short notice, which results in unused time and affects our nurses’ schedules.

Cancellation Charges: Cancellations made within 48 hours of the appointment, including missed appointments and rescheduling, will be charged at the full appointment rate per Client. The payment method on file may be charged, or an invoice issued, without further notice.

Missed Appointment Definition: An appointment is considered missed if we are unable to provide care at the scheduled time due to reasons such as absence, lack of access, or late arrival. For clinic appointments, arriving more than fifteen (15) minutes late will be considered a missed appointment.

How to Cancel: Cancellations are made by phone by calling (250) 986-3668 and speaking with staff or leaving a voicemail. The time of cancellation is based on when the voicemail is received.

Exceptions: If emergency circumstances prevent timely notice, please contact us as soon as possible. Requests for exceptions will be reviewed in good faith on a case-by-case basis.